Effective Date: 10/1/2024
At D & G Guest Home, we are committed to protecting the privacy and security of the personal information of our residents, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA).
1. Information We Collect
We may collect personal information when you interact with us, such as:
- Contact Information: Name, email address, phone number, and physical address.
- Health and Medical Information: Relevant medical conditions, medications, healthcare providers, and emergency contacts for residents.
- Financial Information: Payment details, billing information, and insurance data.
- Personal Preferences: Dietary needs, preferences for care, and communication preferences.
- Device and Usage Information: When you visit our website, we may collect information such as your IP address, browser type, and usage patterns through cookies and similar technologies.
2. How We Use Personal Information
We may use your personal information for the following purposes:
- To provide personalized care and services to our residents.
- To communicate with you regarding services, billing, and updates.
- To comply with legal and regulatory obligations.
- For administrative purposes, such as processing payments and managing records.
- To enhance our services and improve user experience on our website.
- To ensure the safety and well-being of our residents.
3. Sharing Personal Information
We do not sell personal information. However, we may share your personal information with the following entities:
- Service Providers: Third-party vendors who assist us in providing services such as billing, healthcare, or IT support. These providers are required to protect your information and only use it for the purposes we specify.
- Legal Authorities: In response to legal requirements or to protect the safety of our residents, we may share information with law enforcement or regulatory agencies.
- Healthcare Providers: We may share resident health information with authorized healthcare professionals to ensure proper care.
4. Your Rights Under the CCPA
As a California resident, you have certain rights regarding your personal information:
- Right to Know: You have the right to request details about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. However, as stated, we do not sell personal information.
- Right to Non-Discrimination: You have the right to receive equal service and pricing, even if you exercise your privacy rights.
To exercise your rights, please contact us at [Insert Contact Information].
5. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect the personal information we collect. These measures include encryption, secure access controls, and regular data security audits. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we securely dispose of it.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to block cookies; however, doing so may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under the CCPA, please get in touch with us:
D & G Guest Home
Address: 2150 Washington St., Lemon Grove, CA 91945
Phone: 619-467-7032
Email: [email protected]